newstodate.aero
Apr 17, 2018 (newstodate): Turkish Cargo is driving hard to sustain a leading role in the air cargo industry - with high expectations for further growth.
-In 2017, we carried a total of 1,113,000 tonnes of cargo, and expectations are to grow to 1,345,000 tonnes in 2018. We further expect to grow our business by 20 percent annually, seeing Turkish Cago's volumes to double in five years, says Turhan Ozen, Turkish Cargo chief Cargo Officer, speaking at today's Air Cargo Symposium in Stockholm.
-Overall, air cargo volumes are outperforming the world's GDP, and this affects the supply/demand ratio, leading to a gap. The capacity game is sure to change over the coming 10 years, and hi-value commodities will call for new capabilities.
-Looking into the over-all picture as of now, I see this chain of elements: shippers, logistics providers and forwarders, GSAs, handling providers, airport authorities, customs at both ends of a point-to point transactions - and with a hub operation in between, the chain is doubled.
-It is obviously difficult to align all these parties. There are, however, two main points to be made: first, digitization will lead to improved cooperation between the parties adding visibility and control over the process. Next, customer-centric services will be crucial.
-There is obviously a lot of intermediaries between me and the end-customer. And inevitably human errors will occur along the road, affecting the end-customer's business.
-Visibility is however even more important than human errors: we must make errors visible in order to avoid repeats and ensure the customer that his needs are taken care of. This is what we call a customer-centric approach, says Mr Ozen.
-In 2017, we carried a total of 1,113,000 tonnes of cargo, and expectations are to grow to 1,345,000 tonnes in 2018. We further expect to grow our business by 20 percent annually, seeing Turkish Cago's volumes to double in five years, says Turhan Ozen, Turkish Cargo chief Cargo Officer, speaking at today's Air Cargo Symposium in Stockholm.
-Overall, air cargo volumes are outperforming the world's GDP, and this affects the supply/demand ratio, leading to a gap. The capacity game is sure to change over the coming 10 years, and hi-value commodities will call for new capabilities.
-Looking into the over-all picture as of now, I see this chain of elements: shippers, logistics providers and forwarders, GSAs, handling providers, airport authorities, customs at both ends of a point-to point transactions - and with a hub operation in between, the chain is doubled.
-It is obviously difficult to align all these parties. There are, however, two main points to be made: first, digitization will lead to improved cooperation between the parties adding visibility and control over the process. Next, customer-centric services will be crucial.
-There is obviously a lot of intermediaries between me and the end-customer. And inevitably human errors will occur along the road, affecting the end-customer's business.
-Visibility is however even more important than human errors: we must make errors visible in order to avoid repeats and ensure the customer that his needs are taken care of. This is what we call a customer-centric approach, says Mr Ozen.