newstodate.aero
Aug 06, 2014 (newstodate): Greenland's new provider of flights between Denmark, Iceland and Greenland, Greenland Express is in the air - but in a vulnerable situation.
-We have had many cancellations by Denim Air, mostly with short notice causing a huge burden of remunerations, passenger complaints and claims. Planning has become extremely difficult, says Gert Brask, Greenland Express.
-In most cases, Denim Air has been short of crews, and last week we had to transport our passengers between Denmark and Iceland by a Fokker 50 replacing the Fokker 100 normally used. We are sorry that we cannot fulfill our obligations towards our customers, but I really cannot do anything but hope the flight program can be sustained. We are entirely dependent on our provider of services, Denim Air, says Mr Brask.
This picture is, however, fully denied by Denim Air.
-Whenever Greenland Express want us to fly, we fly. We have the crews, we have the aircraft, and we are confident that we provide a service that satisfies our passengers as noted by our crews, says Ronald Janssen, Denim Air CEO.
-We believe in this project and are ready to go the full length in our support for Greenland Express. In my opinion, there are no big issues at stake. On the other hand, Greenland Express was under-financed from the start, and while driven by much enthusiasm and dedication by Mr Brask and his team, professionalism is indeed required to run an airline - not least in an environment as demanding as this.
-There has been flight cancellations, well - that happens to any airline, and also to a newcomer. But the provision of crews and aircraft has never been a main issue so there must be other factors involved, says Mr Janssen.
-We have had many cancellations by Denim Air, mostly with short notice causing a huge burden of remunerations, passenger complaints and claims. Planning has become extremely difficult, says Gert Brask, Greenland Express.
-In most cases, Denim Air has been short of crews, and last week we had to transport our passengers between Denmark and Iceland by a Fokker 50 replacing the Fokker 100 normally used. We are sorry that we cannot fulfill our obligations towards our customers, but I really cannot do anything but hope the flight program can be sustained. We are entirely dependent on our provider of services, Denim Air, says Mr Brask.
This picture is, however, fully denied by Denim Air.
-Whenever Greenland Express want us to fly, we fly. We have the crews, we have the aircraft, and we are confident that we provide a service that satisfies our passengers as noted by our crews, says Ronald Janssen, Denim Air CEO.
-We believe in this project and are ready to go the full length in our support for Greenland Express. In my opinion, there are no big issues at stake. On the other hand, Greenland Express was under-financed from the start, and while driven by much enthusiasm and dedication by Mr Brask and his team, professionalism is indeed required to run an airline - not least in an environment as demanding as this.
-There has been flight cancellations, well - that happens to any airline, and also to a newcomer. But the provision of crews and aircraft has never been a main issue so there must be other factors involved, says Mr Janssen.